Faqs

You can enter your account to check the order track.

A tracking number will send to you by email. You may use the number and track your order at https://www.17track.net/.

Please allow 1 – 5 business days of processing and production time for your order to ship out.

Currently, none except Canada, Denmark and Switzerland require it.

Don’t worry, if your package is lost, please contact our customer support team. We will investigate and assist in resolving the issue.

Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

USA – UPS Express (except Alaska and Hawaii)
UK – Local DPD Express
Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

UAE (Dubai only)
South Africa
Vietnam
West Malaysia（expcet Kalimantan Island）

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)